Privacy Policy

DAITA (Pty) Ltd (“DAITA”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is collected, used, stored, and managed responsibly in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website www.daita.co.za or engage with our digital services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of personal information:

1.1 Information You Provide Directly

• Name and surname
• Email address
• Telephone number
• Company name and role
• Enquiry or message details
• Information submitted through forms (contact, demo request, support tickets)

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages viewed
• Time spent on the website
• Cookies and tracking data (see Section 7)

1.3 Information from Third Parties

We may receive personal information from:

• Business partners
• Service providers
• Public databases
• Social media platforms (if you choose to connect)

2. How We Use Your Information

DAITA uses personal information only for lawful business purposes, including:

• Responding to enquiries and providing customer support
• Processing service requests, demonstrations, and consultations
• Improving website performance, user experience, and security
• Sending updates, newsletters, or marketing content (where consent has been given)
• Managing business operations, analytics, and reporting
• Complying with legal and regulatory obligations
• Enhancing and personalizing interactions with DAITA services

We do not sell or rent personal information to third parties.

3. Legal Basis for Processing (POPIA)

We process your personal information based on:

• Your consent
• Performance of a contract or pre-contractual steps
• Compliance with legal obligations
• Legitimate business interests, such as improving services and security

4. Sharing of Personal Information

We may share personal information with trusted third parties, including:

• IT service providers and cloud hosting partners
• Payment processors (if applicable)
• Auditors and legal advisors
• Business partners who assist with service delivery
• Regulatory or governmental authorities when required by law

All third-party partners are required to maintain confidentiality and follow POPIA-compliant data protection practices.

5. Data Security

We use industry-standard security measures to protect your data, including:

• Encryption
• Firewalls
• Secure cloud hosting environments
• Access control and authentication
• Regular monitoring and vulnerability assessments

However, no system is 100% secure. You use our website at your own risk.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy or as required by law.

Retention periods may vary based on:

• Contractual obligations
• Legal or regulatory requirements
• Business needs

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking tools to:

• Improve site functionality
• Enhance user experience
• Analyse usage patterns
• Personalise content

You may manage or disable cookies through your browser settings. Some features of the website may not function properly without cookies.